Frequently Asked Questions
Everything you need to know about shopping with Imagine Online, from shipping to tech support.
Are all electronics sold on Imagine Online covered by a warranty?
Yes, every product we sell comes with a minimum 12-month manufacturer warranty. Some premium items may include extended coverage options at the time of purchase.
What is your return policy for open-box electronics?
We offer a 30-day money-back guarantee. If the box is opened, the item must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
Do you offer international shipping for large appliances?
Currently, we ship small-to-medium electronics globally. However, large appliances and television screens over 65 inches are restricted to domestic shipping to ensure safe delivery.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I know if a product is compatible with my current setup?
Each product page includes a 'Technical Specifications' tab. If you are still unsure, you can contact our 24/7 tech support team via live chat for expert advice.