Returns & Exchanges Policy

At Imagine Online, we offer a hassle-free 30-day return policy for all electronic devices provided they are in their original packaging and condition. Your satisfaction is our priority, and we aim to make the refund or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your Imagine Online account and select the 'Return Item' option next to your order history to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all accessories, manuals, and cables are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.